Frequently Asked Questions
..here are some of the most popular questions we get asked…
Please do browse the sections of our FAQs but don’t hesitate to call us for more information.
Our standard installation is designed to cover the majority of homes in the UK at no extra cost and includes the following:
1. Fitting of a Wallpod on a brick or plaster wall, or to another suitable permanent structure.
2. Up to 10 metres of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the Wallpod.
3. Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.
4. The fitting and testing of electrical connections and protections required for the Wallpod.
5. Up to 3 metres (10 feet) of plastic conduit/trunking to conceal interior wiring if needed
6. 3 year parts warranty.
7. 12 months installation warranty.
The following items may or may not be needed and are at additional cost (all figures include VAT):
- Additional cable from wallpod to consumer unit at £5.90 per metre
- An additional three way consumer unit – £114
- Installation of a Type C MCB and a Type A RCD in an RCBO enclosure if required (for certain electrical earthing systems) – £112
- An earth rod in soft ground, £76
- An earth rod in other ground conditions, £76 plus additional labour cost
- Mains protective bonding £25 (3m included, £5 per metre thereafter)
- Any other additional works will be priced individually
Sometimes issues arise on the day that mean we can’t complete your install on our first visit, but if we know about any potential issues in advance or if you have particular requirements, we can often resolve them beforehand.
So for the best experience, if you think there’s any reason why we might not be able to complete your install on the day, please let us know.
If you are not sure your cabling will be up to the standard to accept the Wallpod then sending us a picture of your consumer unit in advance may help.
Our Full Terms and Conditions are available here.
You may have specific requirements – you might want the Wallpod located on a pole or on a wall that means cabling needs to go underground.
We can help with all of this and most requirements can be sorted out over the phone in advance of installation so that we can give you a firm price for undertaking the work. We find that photographs of your requirements often really help here.
If things are not as expected when we arrive on site or you would like changes to what we have agreed then, again we can help, and we will give you a firm price before we commence work.
Our aim is to make the installation as smooth as possible for your and to make sure we achieve exactly what you want.
The answer to this is simple – just order your Wallpod with us at EV Camel and we’ll do the rest. We assess and confirm you are eligible and then we sort out all the paperwork to make the installation as smooth as possible – you’ll only need to pay us the balance of the costs of installation.
Yes – as long as you become the registered keeper of an electric vehicle that is on the list of eligible vehicles and fulfil all the other normal criteria then the grant can be claimed. We do all this for you.
This is the list of vehicles eligible for the Electric Vehicle Homecharge Scheme. This is valid as at 01.04.18.Updates will be posted to this site, but the original list is on the OLEV website – please click here.
Audi A3 e-tron
Audi Q7 e-tron*
BMW i3 and i3s
Ford Focus Electric
Hyundia IONIQ Electric
Hyundai IONIQ PHEV
Kia Niro PHEV
Kia Soul EV
Kia Optima PHEV
Mercedes-Benz B-Class Electric Drive
Mercedes-Benz E350 e AMG Line
Mercedes-Benz E350 e SE
Mercedes-Benz C350 e
Mercedes-Benz S500 Hybrid*
MINI Countryman PHEV
Mitsubishi Outlander (except GX3h 4Work)
Nissan e-NV200 5-seater and 7-seater
Porsche Panamera S E-Hybrid*
Smart fortwo electric drive*
Smart forfour electric drive
Tesla Model S
Tesla Model X
Toyota Prius Plug-in
Volkswagen Golf GTE
Volkswagen Passat GTE
Volvo V60 D5 Twin Engine
Volvo V60 D6 Twin Engine
Volvo XC60 Twin Engine
Volvo S90 Twin Engine
Volvo V90 Twin Engine
Volvo XC90 T8 Twin Engine
Volvo XC90 T8 Twin Engine Momentum (2017 model year only)
BD Otomotiv eTraffic
BD Otomotiv eDucato
Daimler Mercedes-Benz Vito E-Cell
Mitsubishi Outlander GX3h 4Work
Nissan e-NV200 (cargo van)
Renault Kangoo ZE
Smith Electric Smith Edison
*not eligible for the plug-in car grant
Yes – as long as you are to have the car for a minimum of 6 months, then a claim can be made for you to have a charge point installed. We can help the homeowner or company fleet manager organise all of this.
Whilst we offer site surveys for all commercial installations, its generally not cost effective to do so for domestic installations as we want to keep our costs to you down.
We do undertake a remote survey in advance of your installation. Our Charge Point installer will then conduct a site survey on arrival at your home to make sure that your requirements can be met and any issues are generally resolved at that time.
The Rolec Wallpod is robust, waterproof and suitable for putting on an external wall. Please note the tethered cable is a industry standard 5m so think about where your car will be parked when you decide where you would like the charge point installed.
We can supply longer charge cables if needed – see Accessories.
We can also install charge points on a post with underground cables, although this is at extra cost.
If you live in a house without a driveway you may possibly get help from your Local Authority – we can help with this if you get in touch.
A standard installation usually takes around 3 hours depending on, for example, how straightforward the cable runs are. We will let you know if it is likely to take longer when we arrive at your home.
This is certainly possible and if you would like to do this we would be pleased to provide a quotation.
The Government offers £350 per socket for companies that want to install charging points for their employees. It is a voucher based scheme and needs to be applied for prior to the installation of the EV charging points. There is a cap on the claim of 40 sockets per company and various other eligibility criteria. EV Camel can advise and assist with the scheme.