Frequently Asked Questions

..here are some of the most popular questions we get asked…

Please do browse the sections of our FAQs but don’t hesitate to call us for more information.

What does an EV Camel Standard Wallpod Installation include?

Our standard installation is designed to cover the majority of homes in the UK at no extra cost and includes the following:

Rolec Wallpod charge point, Scothern

1. Fitting of a Wallpod on a brick or plaster wall, or to another suitable permanent structure.

2. Up to 10 metres of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the Wallpod.

tethered wallpod nottinghamshire
EV Camel Wallpod charging point lincolnshire

3. Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.

4. The fitting and testing of electrical connections and protections required for the Wallpod.

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5. Up to 3 metres (10 feet) of plastic conduit/trunking to conceal interior wiring if needed

6. 3 year parts warranty.

7. 12 months installation warranty.

 

Additional Items

The following items may or may not be needed and are at additional cost (all figures include VAT):

  • Additional cable from wallpod to consumer unit at £5.90 per metre
  • An additional three way consumer unit – £114
  • Installation of a Type C MCB and a Type A RCD in an RCBO enclosure if required (for certain electrical earthing systems) – £112
  • An earth rod in soft ground, £76
  • An earth rod in other ground conditions, £76 plus additional labour cost
  • Mains protective bonding £25 (3m included, £5 per metre thereafter)
  • Any other additional works will be priced individually

Sometimes issues arise on the day that mean we can’t complete your install on our first visit, but if we know about any potential issues in advance or if you have particular requirements, we can often resolve them beforehand.

So for the best experience, if you think there’s any reason why we might not be able to complete your install on the day, please let us know.

If you are not sure your cabling will be up to the standard to accept the Wallpod then sending us a picture of your consumer unit in advance may help.

Our Full Terms and Conditions are available here.

What if I think my installation may be non-standard?

You may have specific requirements – you might want the Wallpod located on a pole or on a wall that means cabling needs to go underground.

We can help with all of this and most requirements can be sorted out over the phone in advance of installation so that we can give you a firm price for undertaking the work. We find that photographs of your requirements often really help here.

If things are not as expected when we arrive on site or you would like changes to what we have agreed then, again we can help, and we will give you a firm price before we commence work.

Our aim is to make the installation as smooth as possible for your and to make sure we achieve exactly what you want.

How long does it take to charge an electric car?

The answer is of course that it depends….

3 Pin Plug

Many electric cars come with a standard cable that you can simply plug in to any 3 pin socket and whilst these can be useful in an emergency or e.g. when visiting friends, they provide a very slow rate of charge (called Mode 2 charging) – generally just over 9 miles of range per hour of charging. If your car is left to charge overnight then it is likely to take about 17 hours to charge up a 40kWh battery from empty, although there is always likely to be some charge remaining.

3.6kW Charge Rate (1.6 x faster than a 3 pin plug)

The Rolec Wallpod and other charge points offer a lowest rate of charge at 3.6kW. This means that there is up to 15 miles of charge per hour added to the battery. A 40kWh battery would take about 11 hours to charge from empty.

7.2kW Charge Rate (3 x faster than a 3 pin plug)

The fastest rate of charge on a domestic (single phase) property is 7.2kW (this rate is also offered by many public charge points). In this case, about 35 miles of range is added per hour and a 40kWh battery takes about 5.5 hours to charge up. This much better charge rate is recommended for domestic properties as long as there is sufficient electrical capacity.

11kW Charge Rate (5 x faster than a 3 pin plug)

This rate of charge is only available on 3 phase supplies but is the lower of the 2 charge rates for this type of supply. About 50 miles of range is added per hour of charge and a 40kWh battery would be completely charged from empty in just over 3.5 hours.

22kW Charge Rate (10 x faster than a 3 pin plug)

This is the fastest charge rate available with standard charge points. It enables about 100 miles of range to be added per hour of charge and a 40kWh battery would be charged in just under 2 hours. This rate of charge is ideal for roadside locations, cafes, restaurants, etc. as it allows a decent amount of range to be added in 1/2 hour or an hour whilst having a coffee or meal.

Please Note:

The charge rate of some car batteries is restricted and some cables also cause restrictions. Please consult the manufacturers of your car for more details.

Battery Conservation

Of course, whilst you might tend to always start a journey on full charge, there are an increasing number of opportunities to top up the charge levels without running to empty…it is always suggested that applications such as ZapMap are consulted to enable journey planning and that you check the charging rates of the equipment at the locations where you intend to re-fuel.

How do I claim the OLEV Homecharge Grant?

The answer to this is simple – just order your Wallpod with us at EV Camel and we’ll do the rest. We assess and confirm you are eligible and then we sort out all the paperwork to make the installation as smooth as possible – you’ll only need to pay us the balance of the costs of installation.

Can I claim the OLEV Homecharge grant if I buy a 2nd hand car?

Yes – as long as you become the registered keeper of an electric vehicle that is on the list of eligible vehicles and fulfil all the other normal criteria then the grant can be claimed. We do all this for you.

Which electric cars are on the OLEV list of eligible vehicles?

This is the list of vehicles eligible for the Electric Vehicle Homecharge Scheme. This is valid as at 01.04.18.Updates will be posted to this site, but the original list is on the OLEV website – please click here.

Eligible Cars
Audi A3 e-tron
Audi Q7 e-tron*
BMW 225xe
BMW 330e
BMW 530e
BMW i3 and i3s
BMW i8*
BYD e6
Chevrolet Volt*
Citroen CZero
Ford Focus Electric
Hyundia IONIQ Electric
Hyundai IONIQ PHEV
Kia Niro PHEV
Kia Soul EV
Kia Optima PHEV
Mahindra e2o
Mercedes-Benz B-Class Electric Drive
Mercedes-Benz E350 e AMG Line
Mercedes-Benz E350 e SE
Mercedes-Benz C350 e
Mercedes-Benz S500 Hybrid*
Mitsubishi iMiEV*
MINI Countryman PHEV
Mitsubishi Outlander (except GX3h 4Work)
Nissan e-NV200 5-seater and 7-seater
Nissan LEAF
Peugeot iON
Porsche Panamera S E-Hybrid*
Renault Fluence*
Renault ZOE
Smart fortwo electric drive*
Smart forfour electric drive
Tesla Model S
Tesla Model X
Toyota Mirai
Toyota Prius Plug-in
Vauxhall Ampera
Volkswagen e-Golf
Volkswagen e-up!
Volkswagen Golf GTE
Volkswagen Passat GTE
Volvo V60 D5 Twin Engine
Volvo V60 D6 Twin Engine
Volvo XC60 Twin Engine
Volvo S90 Twin Engine
Volvo V90 Twin Engine
Volvo XC90 T8 Twin Engine
Volvo XC90 T8 Twin Engine Momentum (2017 model year only)

Eligible Vans
BD Otomotiv eTraffic
BD Otomotiv eDucato
Citroen Berlingo
Daimler Mercedes-Benz Vito E-Cell
Mitsubishi Outlander GX3h 4Work
Nissan e-NV200 (cargo van)
Peugeot ePartner
Renault Kangoo ZE
Smith Electric Smith Edison

Eligible Taxis
LEVC TX

*not eligible for the plug-in car grant

Can I claim the OLEV Homecharge grant if I’m getting a company car?

Yes – as long as you are to have the car for a minimum of 6 months, then a claim can be made for you to have a charge point installed. We can help the homeowner or company fleet manager organise all of this.

Does EV Camel offer site surveys?

Whilst we offer site surveys for all commercial installations, its generally not cost effective to do so for domestic installations as we want to keep our costs to you down.

We do undertake a remote survey in advance of your installation. Our Charge Point installer will then conduct a site survey on arrival at your home to make sure that your requirements can be met and any issues are generally resolved at that time.

Can I have my EV Charge Point on my driveway?

The Rolec Wallpod is robust, waterproof and suitable for putting on an external wall. Please note the tethered cable is a industry standard 5m so think about where your car will be parked when you decide where you would like the charge point installed.

We can supply longer charge cables if needed – see Accessories.

We can also install charge points on a post with underground cables, although this is at extra cost.

If you live in a house without a driveway you may possibly get help from your Local Authority – we can help with this if you get in touch.

How long will it take to install a Rolec Wallpod?

A standard installation usually takes around 3 hours depending on, for example, how straightforward the cable runs are. We will let you know if it is likely to take longer when we arrive at your home.

If I move house can I take my Wallpod with me?

This is certainly possible and if you would like to do this we would be pleased to provide a quotation.

If I have any kind of problem whom should I contact?

Our charge points are robust and reliable however if you have any difficulties or any questions following the installation, then we would be pleased to help. Just call us on 01522 412312 or use our contact form.

We also offer an extended warranty and response service for our commercial and domestic installations.

What is the Government’s Workplace Charging Scheme?

The Government offers £350 per socket for companies that want to install charging points for their employees. It is a voucher based scheme and needs to be applied for prior to the installation of the EV charging points. There is a cap on the claim of 40 sockets per company and various other eligibility criteria. EV Camel can advise and assist with the scheme.

Do EV Charge Points installed by EV Camel fit all electric cars?

EV Camel installs products that are supplied with the industry standard Type 2 sockets and are fully compatible with every new electric or plug-in hybrid car and light van currently available in the UK.

Can I control who uses our charge point?

Yes – you can go for a key activated unit which enables you to leave the unit on for general use, or use the key to control access to authorised users. Alternatively you can have a communicating unit or Control Centre with access controlled by use of an RFID card, coins/tokens or other PAYG solutions.

Can EV Camel provide ongoing maintenance for charge points?

EV Camel offers tailored operating and maintenance packages to suit your needs which typically might include:

  • Payment management
  • responsive maintenance
  • annual inspection including:
  • Inspect for physical damage
  • Visual inspection of wiring
  • Check terminal connections, earthing connections, loop impedance
  • Check and ensure good voltage and polarity
  • Check operation of all mechanical components and adjust as required
  • Check latch mechanisms operate correctly
  • Test payment/security measures
  • Test power outlets
  • Cleaning of the unit
Where are the charge points manufactured?

EV Camel installs Rolec Charge Points which are manufactured in Lincolnshire, UK.

I don’t know what kind of charging point I need – can you advise?

EV Camel offers a full design service for commercial charge points whether in the workplace, for your customers or for car parks or on-street.

We consider the available electricity supply, the likely needs of charge point users, the physical environment and a whole host of other factors in advising you on which charge points might suit your needs best.

Can anyone use the charge points installed by EV Camel?

EV Camel installs charge points connected to the EVCharge.Online network. This allows any EV drive to arrive at a charge point and pay a fee to charge there and then. There are no membership fees, no monthly subscription and no connection fees. We make it as straightforward as possible for people to use our charge points.

Should I make users pay for usage of the charging points or should they be free to use. Can you advise?

The decision is ultimately one of your policy. You can decide to either charge for the usage of charging points, or leave the usage free to authorised customers. You might also wish to charge different user groups different rates for charging. e.g. a hotel might want to charge overnight guests a different rate than guest that just pop into the hotel bar for a meeting.

It largely depends on whether you are prepared to meet the cost of the electricity used by the charging points and for the installation. Either way we will advise you on the best solution that meets your needs.

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